All Noody products purchased from noody.co.nz are covered, including:
- Individual products
- All bundles and gift sets* excludes bulk purchases

Please note: purchases from third-party retailers are not covered under our guarantee.

We don't refund bulk purchases of the same product, so if you're trying something for the first time, we recommend starting with one unit.

30-Day Gentle Start Guarantee (No questions asked)

Try any Noody product for 30 days from your purchase date. If it's not right for your little one—for any reason—we'll refund your purchase.

Simply email hey@noody.co.nz within 30 days to request your refund. No lengthy forms or explanations needed.

90-Day Calm Skin Promise (Results guarantee)

We know sensitive skin takes time to settle. Use your Noody product daily for up to 90 days. If you don't see noticeably calmer, happier skin by then, we'll refund you in full.

To claim the 90-day guarantee, email hey@noody.co.nz with: - A few photos showing consistent use (e.g., product at 30 days and 60 days to show usage)
- Brief description of how you used it

This helps us understand what worked and what didn't, so we can keep improving.

If Noody doesn't work out for you, email our team at hey@noody.co.nz. We'll send you return instructions and process your refund once we receive the product back.

We refund the full product cost (minus original shipping if you paid for it).

30-Day Guarantee: Request within 30 days of purchase
90-Day Guarantee: Request within 90 days of purchase

The clock starts from your purchase date, not delivery date.

Yes. We require the product to be returned to process your refund. This helps us prevent unauthorised resale and maintain the integrity of our natural skincare.

We don't reuse returned products—they're disposed of responsibly according to skincare hygiene standards.

You'll need to return the product at your own expense, but we'll provide clear instructions on where to send it.

Yes! Our guarantees cover bundles and gift sets. However, the guarantee applies to your first order of that specific bundle. If you've previously ordered the same products individually, those individual products may not be eligible.

We recommend trying single products first before committing to bundles if you're uncertain.

Our guarantees apply to first-time purchases only. However, your statutory rights under the Consumer Guarantees Act 1993 always apply if a product is faulty, doesn't match its description, or causes an adverse reaction.

If you're having issues with a repeat purchase, contact us at hey@noody.co.nz—we're here to help.

Contact us immediately at hey@noody.co.nz. Safety concerns are handled right away, regardless of guarantee timeframes or purchase history. Your child's wellbeing comes first.

Once we receive your returned product, we'll process your refund within 5 business days. The money will appear in your account 3-7 days after that, depending on your bank.

Noody was born from our frustration—trying product after product on our children's eczema-prone skin with no relief. We never want another parent to feel stuck with something that doesn't work or worried about wasting money.

Our dermatologist-tested, natural formulas work for the vast majority of families. And for those they don't? We've got you covered.

Questions about our guarantee?
Email hey@noody.co.nz — we typically respond within 24 hours.