No parent should pay for skincare that doesn't work
Dealing with your little one's sensitive skin is stressful enough, without spending money on products that don't help.
It shouldn't be this way. That's why your first order of each Noody product is covered by our 30-Day Guarantee — if it's not right for your little one, for any reason, we'll refund the product price in full. No forms. No photos. No returning opened products.
If you're thinking of trying Noody, the best place to start is our Calm Balm or to browse our full range of gentle skincare.
How our guarantee works
The 30-Day Guarantee covers your first order of each Noody product, per household. Here's everything you might want to know:
First order of each product - The guarantee covers the first time you buy each specific Noody product with us (e.g., first time buying Calm Balm) — one unit per product type
One claim per product - One claim per product, per customer (or household)
Direct orders only - It applies to orders placed with us at noody.co.nz. Bought from a stockist? Their returns policy applies — but do tell us how you got on
Within 30 days - Email us within 30 days of delivery
We may decline claims that show a pattern of misuse.
All Noody products purchased from noody.co.nz are covered, including:
- Individual products
- Bundles and gift sets
Please note: purchases from third-party retailers aren't covered — their returns policy applies instead.
The guarantee covers one unit per product type, so if you're trying something for the first time, we recommend starting with one unit.
Try your first Noody order for 30 days from delivery. If it's not right for your little one — for any reason — email us at hey@noody.co.nz and we'll refund the product price in full.
No forms. No photos. No returning opened products — a used tube helps no one in the post.
Step 1: Place your first order — the guarantee applies automatically
Step 2: Give it a genuine try for up to 30 days
Step 3: Not for you? Email hey@noody.co.nz within 30 days of delivery
Step 4: We'll process your refund within 48 hours
Just email our team at hey@noody.co.nz within 30 days of delivery. A real person will ask what didn't work — because that's how we make the products better — and process your refund within 48 hours.
We refund what you paid for the product; original shipping is non-refundable unless the product is faulty.
Request your refund within 30 days of delivery.
The clock starts when your order arrives, not when you place it.
No. Opened products stay with you — a used tube helps no one in the post.
For multi-packs and bundles, we'll refund in full and simply ask you to send back any unopened, sealed items on a prepaid label we provide.
Yes! The guarantee covers bundles and gift sets too — it applies to your first order of that specific bundle.
We'll refund in full and simply ask you to send back any unopened, sealed items on a prepaid label we provide. Anything you've opened stays with you.
The guarantee applies to first-time purchases only. However, your statutory rights under the Consumer Guarantees Act 1993 always apply — if a product is faulty, doesn't match its description, or isn't fit for purpose, you're entitled to a remedy regardless of these guarantee terms.
If you're having issues with a repeat purchase, contact us at hey@noody.co.nz — we're here to help.
Stop using the product and email hey@noody.co.nz straight away — within 7 days of the reaction. Safety concerns are handled immediately, in their own lane, separate from the satisfaction guarantee and regardless of any timeframes above. Your child's wellbeing comes first.
We'll process your refund within 48 hours of your email. The money will appear in your account 3-7 days after that, depending on your bank.
Noody was born from founder frustration — trying product after product with no relief. We never want another parent to feel stuck with something that doesn't work, or worried about wasting money.
Questions about our guarantee?
Email hey@noody.co.nz — we typically respond within 24 hours.
