What does the 30-Day Skin Promise cover?
It covers one paid Noody skincare product that appears to have caused a new or worsened skin reaction. Contact us within 30 days of delivery.
Is it a results guarantee?
No. Skin is individual and many factors can affect it. We do not guarantee a particular result or timeframe.
What if the product didn’t improve the skin?
No visible improvement, slow improvement or “it didn’t work for us” is not covered by the promise.
What should I do if a reaction occurs?
Stop using the product and email hey@noody.co.nz within 30 days of delivery. We’ll send you a short Product Reaction Form.
Do I need to return the opened product?
Usually not. If we need it for an investigation, we’ll arrange and pay for the return.
How much is refunded?
An approved claim refunds the amount actually paid for one affected product after discounts. Original shipping is not refunded unless required by law.
What if it came in a bundle or multipack?
The refund is limited to the discounted value allocated to one affected skincare unit. The whole bundle or pack is not automatically refunded.
Can I return unopened products?
Yes. Unopened, unused and sealed products may be returned within 30 days under our change-of-mind terms. Contact us before sending anything back.
What about faulty or damaged items?
Email us with your order number and details. We’ll make it right and provide the remedy required under applicable consumer law.
What about earlier orders?
Orders placed before 1:00 pm NZT on 6 August 2026 will be handled under the guarantee terms shown when the order was placed.