Are your products really 100% natural?

Yes — every Noody product is made with 100% natural ingredients, in Aotearoa New Zealand. The full ingredient list is on every product page. It’s short, honest and worth reading.

Which one for eczema-prone skin — Calm Balm or Lotion Potion?

Calm Balm is the rich, targeted one — made for the dry, irritated, eczema-prone patches, and it’s the one with the 109-adult patch test behind it. Lotion Potion is the lighter all-over daily moisturiser. Plenty of families use both: moisturise everywhere after the bath, then press Calm Balm onto the spots that flare.

Can I use them on a baby?

Our products are patch-tested on adults, and we don’t hold paediatric safety data — so we don’t make a “newborn-safe” claim. Plenty of parents use them on older babies’ and children’s dry patches; if that’s you, patch-test a small area first, and check with your Plunket nurse or GP if the skin is broken or reacting.

My little one is allergic to honey or bees — what should I avoid?

Calm Balm contains mānuka honey, so if there’s a known honey or bee-product allergy, give it a miss or check with your GP first. Full ingredient lists are on every product page — always worth checking against any known allergies before starting something new.

Not sure where to start?

Take the 60-second skin quiz and we’ll point you at the right routine — or email hey@noody.co.nz and a human will help.

How much is NZ shipping, and how fast?

Free NZ shipping on orders $89+ ($6 flat rate under that). Allow 1–3 business days.

Do you ship internationally?

Yes, worldwide. Shipping is calculated at checkout for your address.

What about customs duties and taxes?

Any customs duties or import taxes at your end aren’t included in the order total — worth a quick check of your local rules before ordering.

How do I track my order?

You’ll get a shipping confirmation with tracking as soon as your order leaves us. Anything look odd, email hey@noody.co.nz and we’ll chase it.

Something in my order is out of stock — what happens?

If your order includes a pre-order item, we hold it and ship everything together when stock lands. Need the in-stock things sooner? Email hey@noody.co.nz and we’ll sort sending them first.

What’s the 30-day guarantee?

Try your first one for 30 days. Not happy? Email hey@noody.co.nz and we’ll refund it in full — no return required. One guarantee claim per product per customer, on orders placed with us directly.

Email hey@noody.co.nz with your order number and what’s up. No return postage, no forms — refunds go back to your original payment method.

Stop use and get in touch straight away — that’s handled separately from the guarantee, and quickly.

How does Save & refill work?

15% off, delivered on your schedule — every 4, 6, 8 or 10 weeks. Reschedule, skip or cancel anytime.

How do I change or cancel my subscription?

Use the manage link in any of your subscription emails, or email hey@noody.co.nz and we’ll do it for you.

We don’t sell sample sizes — the 30-day guarantee is our version of one. Try it properly on real patches, and if it’s not for you, we’ll refund it.

Where else can I buy Noody?

We’re stocked by Viva, Ballantynes, The Mom Store, Little Bambinos, Little Gatherer and Dimples — the full list is on our stockists page.

What payment methods do you accept?

Visa, Mastercard, American Express, Shop Pay and Afterpay.

FAQ – Noody Skincare

Yes — every Noody product is made with 100% natural ingredients, in Aotearoa New Zealand. The full ingredient list is on every product page. It’s short, honest and worth reading.
Calm Balm is the rich, targeted one — made for the dry, irritated, eczema-prone patches, and it’s the one with the 109-adult patch test behind it. Lotion Potion is the lighter all-over daily moisturiser. Plenty of families use both: moisturise everywhere after the bath, then press Calm Balm onto the spots that flare.
Our products are patch-tested on adults, and we don’t hold paediatric safety data — so we don’t make a “newborn-safe” claim. Plenty of parents use them on older babies’ and children’s dry patches; if that’s you, patch-test a small area first, and check with your Plunket nurse or GP if the skin is broken or reacting.

Calm Balm contains mānuka honey, so if there’s a known honey or bee-product allergy, give it a miss or check with your GP first. Full ingredient lists are on every product page — always worth checking against any known allergies before starting something new.
Take the 60-second skin quiz and we’ll point you at the right routine — or email hey@noody.co.nz and a human will help.

Free NZ shipping on orders $89+ ($6 flat rate under that). Allow 1–3 business days.
Yes, worldwide. Shipping is calculated at checkout for your address.
Any customs duties or import taxes at your end aren’t included in the order total — worth a quick check of your local rules before ordering.

You’ll get a shipping confirmation with tracking as soon as your order leaves us. Anything look odd, email hey@noody.co.nz and we’ll chase it.
If your order includes a pre-order item, we hold it and ship everything together when stock lands. Need the in-stock things sooner? Email hey@noody.co.nz and we’ll sort sending them first.

Try your first one for 30 days. Not happy? Email hey@noody.co.nz and we’ll refund it in full — no return required. One guarantee claim per product per customer, on orders placed with us directly.
Email hey@noody.co.nz with your order number and what’s up. No return postage, no forms — refunds go back to your original payment method.

Stop use and get in touch straight away — that’s handled separately from the guarantee, and quickly.

15% off, delivered on your schedule — every 4, 6, 8 or 10 weeks. Reschedule, skip or cancel anytime.
Use the manage link in any of your subscription emails, or email hey@noody.co.nz and we’ll do it for you.
We don’t sell sample sizes — the 30-day guarantee is our version of one. Try it properly on real patches, and if it’s not for you, we’ll refund it.

We’re stocked by Viva, Ballantynes, The Mom Store, Little Bambinos, Little Gatherer and Dimples — the full list is on our stockists page.
Visa, Mastercard, American Express, Shop Pay and Afterpay.