Skin can be unpredictable. If a paid Noody skincare product appears to cause a new or worsened skin reaction, stop using it and contact us within 30 days of delivery.
This promise covers product reactions only. It is not a results guarantee.
What’s covered
- One paid Noody skincare product that appears to have caused a new or worsened skin reaction.
- One unit and one approved claim per household.
- The amount actually paid for the affected product after discounts.
What’s not covered
- No visible improvement or slower improvement than expected.
- A product not delivering the result you hoped for.
- Personal preference, including scent, texture or feel.
- Change of mind, accessories, free gifts or samples.
Skin is individual and many factors can affect it. Noody does not guarantee a particular result or timeframe.
What to do
- Stop using the product.
- Email hey@noody.co.nz within 30 days of delivery.
- Complete the short Product Reaction Form we send you.
We’ll ask for your order number, the affected product, its batch code, when it was used and what happened. Photos are helpful where you’re comfortable sharing them.
You normally won’t need to return an opened product. If we need it for an investigation, we’ll arrange and pay for the return.
Bundles and multipacks
An approved refund is limited to the discounted value allocated to one affected skincare unit. The whole bundle or pack is not automatically refunded.
Read the full returns and refund terms
Existing orders
Orders placed before 1:00 pm NZT on 6 August 2026 will be handled under the guarantee terms shown when the order was placed.
Your legal rights
This voluntary promise is additional to your rights under the Consumer Guarantees Act 1993 and other applicable law. Nothing on this page limits those rights.